Returns, refunds & cancellation policy

Cancelling an order

You can cancel an order before it is shipped by writing to info@dehleezpe.com with your order number. Once it has been handed to the courier it can no longer be cancelled, but you may return it as described below. If you paid online for a cancelled order, the amount is refunded as described under “Refunds”.

Returns

You can ask to return an item within 7 days of receiving it if:

• it arrived damaged or defective,
• it is not the item you ordered, or an item or part is missing,
• it is materially different from its description on our site.

To qualify, the item must be unused, in its original packaging and with all tags and accessories. For hygiene and safety reasons some items (for example opened personal-care, beauty and intimate products, and perishable goods) cannot be returned unless they arrive damaged or wrong.

How to request a return

• Email info@dehleezpe.com within 7 days of delivery with your order number, the item and clear photos of the problem.
• We reply with approval and instructions for sending the item back, or arrange a pickup.
• After we receive and check the item we confirm your refund or replacement.

Refunds

Approved refunds are paid within 5 to 10 working days of us receiving and checking the item, using the original online payment method where possible. For Cash on Delivery and bank-transfer orders we refund to a bank account or mobile wallet that you give us. Delivery charges are refunded when the return is due to our error (damaged, defective or wrong item).

Replacements

If you prefer a replacement and the item is in stock, we will send one instead of a refund.

Questions

Write to info@dehleezpe.com and mention your order number.